Chatbots & Agents
You’ve probably interacted with both by now, but what’s the difference exactly? And which would benefit your business most? We can help identify high-value AI opportunities in your business, and integrate the model in your existing workflows and channels.
AI Agents
An agent is more sophisticated and can actively perform tasks on behalf of users.
Can do:
- Everything a chatbot can do
- Take actions across multiple systems
- Access and use tools (databases, APIs, software)
- Execute multi-step processes autonomously
- Make more nuanced decisions based on goals
- Plan and adjust strategies to complete objectives
- Remember context across longer timeframes
Cannot do:
- Fully replace human judgment in complex situations
- Develop true understanding of customer needs beyond patterns in data
AI Chatbots
A chatbot is primarily designed for conversational interactions within a defined scope.
Can do:
- Answer questions from its training data
Provide information in a conversational format
- Follow simple instructions
- Help with basic customer inquiries
- Operate within predefined conversation flows
Cannot do:
- Take autonomous actions in the real world
- Learn from ongoing interactions (beyond what’s specifically designed)
AI Generated Content
Need social posts, product descriptions, or email sequences on demand? Our AI-assisted content tools keep your brand voice consistent while multiplying your output.